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Tech Support FAQ

Rutger

Abbey Games Developer
Developer
First of all, thank you so much for your purchase and support, and sorry that you are having issues with the game! No one likes technical problems. Below you will find some information regarding crashes, other issues, and how to fix them.

Crashes & Reporting

Known Issues
Below you can find a list of known issues and (possible) solutions to some common issues.

Please note that file and folder locations can differ depending on your operating system, where you bought the game, whether or not cloud saving is enabled, and installation locations. The folder locations in this document are based on running the Steam version on Windows. If you have any issues finding a specific folder, just email us at support@abbeygames.com. We don't bite! :)

Game won't start / No suitable graphics card / Out of Memory (Steam)
For all three of these messages you can try this solution: The current public branch of Reus is still the well-tested XNA version. There's also a MonoGame/FNA version, which solves graphics card issues, and has a lower memory footprint. The reason this is not the main version is because it has a lower performance (framerate) in the endgame. This version is accessible in the fna-version branch. You can select this branch by Right-clicking Reus in your Library, selecting Properties and under the tab Betas, select the 'fna-version' one. Reus should then update the game, although this might take some time. If Reus does not update, try using 'Verify Integrity of Game Cache' in the Properties menu or restarting Steam.

In case of the "Game won't start / No suitable graphics card" issues and you're on your laptop, the following could also be the case; you might have a graphics card that does meet the minimum requirement, but you also have a graphics card that doesn't meet the minimum requirement, and the standard settings is on the second graphics card. The solution to this is to switch to your more powerful graphics card. How that should be done depends on your laptop, and you're quickest of google-ing it. You can check your graphics cards in the device manager from Windows (Commonly under Display Adaptors).

System.IO.FileNotFoundException: Could not load file or assembly 'SpaceTech.Font.dll' or one of its dependencies. The specified module could not be found.
In most cases, this seems to indicate a missing dependency. First of all, let's make sure all the dependencies are installed by:
  1. Right-click Reus in your Steam library.
  2. Click 'Local Files'
  3. Click 'Verify Integrity of Game Files'
On Windows, some dependency issues can be fixed by reinstalling the Visual C++ 2015 and Visual C++ 2017 redistributable. To do this:
  1. Go to the "Programs and Features" panel in the control panel
  2. Search for Visual C++ 2015/7
  3. Pick the 32-bi version
  4. Then press "Change" and select the repair option.
If that does not work, you can try uninstalling it completely and reinstalling it from this link: http://www.microsoft.com/en-us/download/details.aspx?id=40784 (2015) or this link: https://aka.ms/vs/15/release/vc_redist.x86.exe (2017).

Another options is to play the Legacy version (Patch 1.4) by selecting the legacy branch or to play the FNA version of Patch 1.6 by selecting the fna-version branch. The FNA version decreases memory footprint, but framerate is also slightly worse. The Legacy version contains some old bugs, so please try the FNA version first.

You can select a branch by
  1. Right-clicking Reus in your Library
  2. Selecting Properties and under the tab Betas
  3. Select 'legacy' or 'fna-version'.
Reus should then update, although this might take some time. If Reus does not update, try using 'Verify Integrity of Game Cache' in the Properties menu or restarting Steam.

Support Email

Of course, chances are that your problem is not listed here, or that the suggested solutions do not work. In that case, do not hesitate to mail us at support@abbeygames.com! If you do, please include the following:
  • Your errorReport.txt log file (see below on where to find it!)
  • An as detailed explanation as possible of the problem itself
  • What you were doing when the problem occurred (that's important!)
  • Your version number, which can be found in the bottom left of the main menu.
Log file location

Where Reus' log file is located depends on the platform you bought the game on and on your operating system. On Steam on Windows and Linux, It's included in the Steam Application folder. To find this folder you can use the following steps:
  1. Right-click Reus in your Steam library.
  2. Click 'Local Files'
  3. Click 'Browse Local Files'
  4. Find the file called "errorReport<date>.txt". This is the log file!
 
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